1. Introduction
Welcome to Farm Fresh Organics. By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services. These Terms & Conditions apply to all users of our website and services, including browsers, vendors, customers, merchants, and contributors of content.
2. Ordering & Payment
- 2.1 All orders placed through our website or other sales channels are subject to acceptance and availability.
- 2.2 Prices listed on our website are in AUD and include GST where applicable. Prices are subject to change without notice.
- 2.3 Payment must be made in full when ordering through accepted payment methods, including credit/debit card, Electronic Transfer, or other methods as specified on our website.
- 2.4 We reserve the right to refuse or cancel any order due to errors, suspected fraud, non- payment, or any other reason at our sole discretion.
- 2.5 Customers must ensure that their billing and payment details are accurate and up to date. Failure to provide correct information may result in order cancellation or delivery delays.
3. Delivery & Shipping
- 3.1 We deliver to specified areas as indicated on our website. Availability of delivery services may be subject to change based on location or logistics constraints.
- 3.2 Delivery times are estimates and may be affected by unforeseen circumstances, including weather conditions, supply chain disruptions, or other external factors.
- 3.3 If no one is available to receive the delivery, the order may be left in a secure location or returned to our facility, in which case a redelivery fee may apply.
- 3.4 Customers are responsible for providing accurate delivery information. We are not liable for delays, lost deliveries, or additional costs incurred due to incorrect addresses.
- 3.5 Any issues with a delivery, including damaged or missing items, must be reported within 24 hours of receipt.
4. Product Quality & Returns
- 4.1 We take great pride in offering fresh, organic produce and high-quality products. If you are unsatisfied with your order, please contact us within 48 hours of delivery, providing photos of any issues. Unfortunately, we cannot offer refunds or credits beyond this timeframe.
- 4.2 Refunds, replacements, or store credits may be issued at our discretion for damaged, spoiled, or poor-quality items, provided photographic evidence is submitted where applicable.
- 4.3 Due to the perishable nature of our products, we do not accept returns unless explicitly agreed upon.
- 4.4 We do not offer refunds for changes of mind or personal preferences.
- 4.5 If a refund is approved, it will be processed through the original payment method within 7 business days.
5. Use of Website & Content
- 5.1 The majority of content on our website, including text, product descriptions, and logos, is the
property of Farm Fresh Organics and may not be used, copied, or distributed without explicit
permission. Please note that certain images and other media may be available under a free-to-
use license, and where applicable, proper attribution and usage guidelines must be followed.
- 5.2 You agree not to use our website for any unlawful activities, including but not limited to hacking, phishing, distributing malware, or engaging in fraudulent activities.
- 5.3 We are not responsible for any third-party links, services, or content accessed through our
website. Accessing third-party websites is at your own risk.
- 5.4 We make every effort to ensure our website information is accurate, but we do not guarantee that all content is free from errors, omissions, or outdated information.
6. Privacy Policy
- 6.1 We respect your privacy and handle personal information in accordance with our Privacy Policy, available on our website.
- 6.2 By using our services, you consent to the collection, processing, and use of your information
as outlined in our Privacy Policy.
- 6.3 Customer data will not be shared with third parties except as required by law or necessary to fulfill orders and improve services.
- 6.4 You have the right to access, modify, or request deletion of your personal information in accordance with applicable privacy laws.
7. Limitation of Liability
- 7.1 We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
- 7.2 Our liability is limited to the total value of the order placed by the customer.
- 7.3 We are not responsible for delays, service interruptions, or losses caused by force majeure events, including but not limited to natural disasters, strikes, or pandemics.
8. Changes to Terms & Conditions
- 8.1 We reserve the right to update, modify, or change these Terms & Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
- 8.2 Customers are encouraged to review these terms periodically to stay informed about updates.
9. Governing Law & Dispute Resolution
- 9.1 These Terms & Conditions are governed by the laws of Brisbane, and any disputes shall be
resolved in accordance with local legal procedures.
- 10.2 Any disputes arising from these terms must first be attempted to be resolved through direct
communication. If unresolved, disputes may be referred to mediation or legal proceedings.
10. Contact Information
For any questions or concerns regarding these Terms & Conditions, please contact us at: