Place Your Order Online, Anytime! We Deliver to Your Door.

Thank you for choosing Fresh Organics for your fresh produce and grocery needs. Here’s what you need to know about our delivery service:

Ordering and Delivery Schedule:

Note: We strive to accommodate late orders, but in case of any stock challenges, we will contact you and arrange delivery for the following week.

  • Order Deadline: All orders placed before Tuesday, 8:30 am will be delivered between Thursday and Sunday, depending on your location.
  • Minimum Order: A minimum order of $100 is required.

Weight Variations:

We charge based on the actual weight you receive, maintaining fairness and transparency. If you have concerns, feel free to contact us.

  • Product Variability: Some of our products, especially fresh produce like meat, fruit, and vegetables, are sold by weight. This might lead to slight variations known as “over and unders.”

Delivery Charges: (Check your area)

  • Brisbane (Local): Enjoy the convenience of shipping, administration, and empty box collection on your upcoming delivery for only $10.90.
  • Outer Brisbane (Local): For deliveries to areas such as the Gold Coast a $9.95 surcharge applies to cover additional courier expenses.
  • Outside local areas: Extend your reach to further destinations in Queensland, New South Wales, Victoria, and the Australian Capital Territory through our third-party couriers. Shipping prices vary based on the destination state, location within the state, and the quantity of boxes. be advised that certain couriers may have restrictions on shipping eggs and glass items, and there could be a maximum weight limit per box. To obtain precise shipping rates for destinations outside local areas, please contact us. Note that this shipping method employs one-way or ambient packaging, which may result in an additional charge. Refer to our Packaging and Collections for details on one-way packaging costs.
  • Nationwide Deliveries: We are delighted to welcome orders from every corner of Australia for ambient groceries. Additional freight costs will be calculated based on Australia Post rates or, if preferred, our other third-party couriers, offering flexibility based on your budget or preference.

Cancellation Policy:

  • Late Cancellations: Orders canceled after packing may incur a $20 cancellation fee. Please notify us early to avoid this fee.

Welcome Aboard:

  • Initial Order Call: Please call us on 0424 451 608 after placing your first order. It’s a chance for us to chat, grab your payment details, explain how it works, and answer any questions you might have.

Packaging and Collections:

Remember to leave your box and ice packs out for us to collect next time. If you happen to be away when your delivery arrives, rest assured that your produce will remain fresh and chilled for several hours, thanks to the inclusion of gel packs or frozen water bottles. To maintain the highest quality, we recommend minimizing unattended time.

  • Chilled Styro Boxes: For all fresh or frozen deliveries in local areas, we use insulated styro boxes equipped with gel packs to ensure the freshness of your items. (Please note: A $8.00 deposit is applied to your first order.)
  • One Way Packaging: For all fresh or frozen deliveries beyond our local areas or for those who prefer the One-Way Packaging option, will be packaged in cardboard boxes accompanied by a cooler bag and frozen water bottles. (An additional $4.95 is charged per box, and a $1.00 refund is offered upon the return of each cooler bag.)
  • Ambient Packaging: For all Ambient deliveries in all areas an environmentally friendly recycled cardboard box is used at no extra cost.

Check Your Delivery Area:

We appreciate your trust in Fresh Organics. If you have any questions or concerns, don’t hesitate to reach out. We look forward to serving you with fresh and quality products!